Practical Example: From Overwhelmed Inbox to Fully Automated Guest Support
A villa rental brand in Bali was overwhelmed by repetitive guest questions: Wi-Fi passwords, late check-out, AC issues, and airport pick-up confirmations.
They wanted faster replies without losing the personal touch that made their brand stand out.
We created a support automation system that:
- Handled 80% of guest questions via WhatsApp, Instagram, and website chat
- Matched the tone of voice of their team — relaxed, warm, and personal
- Escalated urgent requests (e.g. water leak, power outage) directly to the property manager
- Logged all interactions to their CRM for follow-up and reporting
- Sent friendly review reminders automatically after check-out
Results:
First response time dropped to 6 seconds
70% fewer manual replies needed
Brand voice remained consistent across all platforms
What You Can Automate
FAQ Handling
Instantly answer questions about check-in, Wi-Fi, pricing, refunds, and more
Tone of Voice Matching
We replicate your customer support style — friendly, professional, playful, or direct
Smart Escalation
Only forward messages to humans if they're complex or urgent
Multi-Channel Support
Unified replies across WhatsApp, website, Instagram and email
Conversation Logging
All chats stored in your CRM with status and tags
Works Seamlessly With
The automation system can integrate with:
- WhatsApp, Instagram, Telegram, and website chat tools
- Kommo, HubSpot, Airtable or your custom CRM
- Gmail or Outlook for email follow-ups
- Your internal team via Slack, email alerts or direct CRM tagging
Setup is entirely no-code and monitored by our team.